Frequently asked questions...

What kind of graphic design services do you provide?
Our graphic design services are varied and comprehensive. We provide logo design, brochure design, illustrations, graphics for web sites, direct mail design, marketing, stationery – including business card, letterhead, envelope, mailing label, and presentation folder design, and any other printing your business may require.

I don't know where to start. Can you help me?
Call us on 01722 744063. We'll listen to your needs and tell you what your options are. A job may seem overwhelming until you have the right experts helping you out. We can put things in perspective and offer solutions that you may not have even considered.

Where do we start and how do you involve your clients in the design process?
We always start by thoroughly discussing the details of the project with you. A clear and full brief is normally taken during a meeting. We encourage you to contribute ideas and samples of items and colours you like. When we are satisfied we have enough information to work with, we will begin the project by researching ideas, considering concepts and then providing design visuals, these will be forwarded to you for feedback. This can be in the form of a print-out in the post, a PDF by email, or via our website Client Area using a secure log-in. Your feedback is crucial, and we’ll make any necessary changes to the layouts and offer advice.

What is the client's involvement in the design process?
We thoroughly discuss the project with you from the beginning. We encourage you to bring in any samples, colour combinations/swatches, and ideas you may have. During the design process, you will be asked to check and approve versions as we go along.

When we have our new logo, can you produce a style/brand guidelines document for us to follow in future?
Yes, we recommend producing a brand guidelines document. This illustrates to other designers and graphic professionals the importance of maintaining a consistent brand image for your company through careful use of the logo, typefaces, colours and placement of elements on a page. It demonstrates a level of professionalism within your company that marketing and brand image are an important asset.

Will I own exclusive rights to the graphic design work I order from Mustard Design?
Exclusive rights will be yours after final payment is made to Mustard Design. If you ask for the artwork digitally at that time, we will be happy to provide it to you. If some time has passed then there is a nominal charge for un-archiving work and supplying it. We retain the right to use the artwork in our portfolio.